AQI Pegasos Royal

Family room with separated beds

+ We arrived at night as a group consisting of a family (two adults and a 3-year‑old child) plus two additional adults. We had booked two separate rooms. Upon entering our family room, we immediately noticed that it contained two separate single beds and a sofa. The beds had a nightstand and lamp between them, making it impossible to combine them into one larger bed. The next day we raised this issue with the staff, but were told that the family could sleep together on the sofa. This is unacceptable - we paid for a family room, not for sleeping separately or on a sofa. Our 3‑year‑old cannot sleep alone in a bed, and the sofa bed was unsafe and too small. No child bed was provided until we specifically requested one. Later, we spoke with the manager, who offered free tea, coffee, and soft drinks in the room as compensation. However, every 5‑star hotel we have visited already includes tea and coffee in the room, so this gesture felt inadequate. Important note: If you book a family room, be aware that you may receive a room with separate beds. The rooms are outdated and the beds were uncomfortable, even after receiving an extra mattress. This did not meet the standards of a 5‑star hotel. On the positive side, the food in the main restaurant was excellent, with a wide variety and great flavors. We did not book à la carte, as the process was complicated - all meals must be chosen in advance, which is difficult for larger groups. The pools were crowded, but this is expected during high season. Water slides were closed between 12:00-14:00 and after 17:00. We did not book a la carte as it was somewhat complicated (you have to choose all meals in advance and for a big group of people this is not easy). Pools were crowded but nothing less can be expected from this kind of hotel in the high season. Water slides are closed at 12-14 and after 5 pm. The hotel has no dedicated room or storage space for suitcases. As a result, luggage is left in the reception area, making it look messy and unwelcoming. Summary: Service 2/5, Food 5/5, Rooms 3/5, Pools 4/5.

Good family holiday

+ Overall Verdict: All in all, a great family holiday with plenty to love, though a few classic resort annoyances and local tourist traps are worth keeping in mind. The Room & Hotel Standards • Accommodation: The room was nice, clean, and easily did the job for two adults and two kids (aged 13 and 11). • Housekeeping: Rooms were cleaned daily (except Tuesdays), and fresh water was bottled and restocked in the fridge every day. Sunbeds & Pool Area • Availability: Despite the usual rush, I never had to set a early alarm. Heading down around 8:00 AM, I always managed to secure four sunbeds together. • The "Towel Reservation" Issue: Unattended reserved beds are still an issue, but the hotel is actively trying to tackle it by removing hotel-owned towels left empty around 2:00 PM. Food & Dining • Buffet & Snacks: Food was lovely overall with enough variety for everyone. The pizzas were a massive hit, and the lunchtime chicken kebabs were unreal. • À La Carte Restaurants: We tried the Italian, Mediterranean, and Turkish options. Having table service was a welcome break from the buffet. • Waste Warning: You pick your courses, but they bring out tons of extra side dishes that end up sent back untouched—a lot of unnecessary food waste, even if it's delicious. • Cost: The Mediterranean didn't feel worth the extra charge. • Policy: The resort limits you to trying just two à la cartes per stay, meaning we missed out on trying Spice. It would be much better if guests could try them all over a longer stay. Drinks & Bars • Selection: Standard All-Inclusive drinks were a letdown. The wine tasted like vinegar, the juices were sickly sweet, and no Fanta Lemon for a gin was a major disappointment! I ended up paying for premium drinks quite often to get something palatable. Evening Entertainment • Shows: Typical AI fare on a weekly rolling timetable—meaning if you're there for two weeks, you'll see every show twice. The Michael Jackson tribute and the Fire Show were good, but after that, we preferred playing cards in the bar. Trips, Excursions & Local Area • Beach Paragliding: Booked directly with the team on the beach. Great value and highly recommended, though be prepared for them to make their real money on the photo packages afterward. • Shopping & Taxis: High-pressure sales locally make browsing nearly impossible. Be careful with taxis—a driver refused our request to go to Avsallar, claiming it was "rubbish," and took us to a huge, intimidating shopping venue where his friend tried to isolate us upstairs. • Local Dining: • Chico: Avoid. We were completely ripped off (£160 for two mains, two kids' pizzas, and four drinks). When challenged, staff played dumb and disappeared with the receipt. • Tower Bridge: Highly recommended! The owner of the nearby tattoo shop arranged a free shuttle to and from the hotel. Great atmosphere, fun entertainment, and fantastic food. The Main Negative • Smoking: Cigarette smoke is everywhere and completely unmanaged. People actively ignored non-smoking signs, blowing secondhand smoke over non-smokers and families. A bit more respect and enforcement from the resort wouldn't go amiss.

What a fantastic 10 days we had!

+ Myself and my 2 daughters have just come back from AQI Pegasos Royal for 10 days and we had the most amazing time! We didn’t want to come home!! From the delicious and varied food in the main restaurant each day and the very tasty Turkish Al a carte meal we had, to the fantastic Entertainment team who made each day and evening so much fun! Always pool games for people to join in if they want to and lots of laughter! The water slides were a big hit, the beach just a stone throw from the hotel with the most beautiful clear waters and so warm too! The customer service at this hotel was just great. The staff were so helpful and always with a smile on their faces.The evening Entertainment was always different with fantastic shows on and then more entertainment after at the Buddha Bar. A big shout out to Adhnan who was so cheerful and never let your glass be empty for long before he knew exactly what you had ordered and came over with another drink! We went on the Green Canyon River boat cruise which I would definitely recommend! They also have a foam party on the beach 3 times a week which is lots of fun, especially for the kids! We had the best time!!! thankyou Pegasos Royal for making our stay so wonderful!

En fantastisk semester med underbar personal, god mat, fint hotell, fantastisk strand och toppenservice. Vi kommer gärna

+ Allt var verkligen perfekt! Personalen var helt fantastisk, trevlig och hjälpsam. Personalen som serverade drycker kom ofta fram och frågade om vi behövde något och såg alltid till att vi hade det bra. Även personalen i barerna runt hela hotellet var otroligt trevliga och serviceinriktade. Maten var jättegod, hotellet fint och stranden och havet fantastiska. Vi kände oss verkligen väl omhändertagna under hela vistelsen. Även städpersonalen var så gulliga och trevliga och städade vårt rum jättefint varje dag. Vi är supernöjda med vår vistelse och kommer gärna tillbaka! ❤️☀️

− Det finns faktiskt inget särskilt vi inte gillade. Vi var väldigt nöjda med hela vistelsen.

+ Location and beach

− Service Drink bar just in one place and that was just one side of the hotel and drink and cocktail service glasses very small portions beer and drink glasses service size of 250ml

Good stay overall with great food and beach access, but not enough to justify the premium price.

+ The food buffet was very good, with a wide variety of options. The kids' buffet was also great. The beach access is convenient, and the beach itself is beautiful.

− The facilities overall were good, although some areas, such as the corridors leading to the rooms and a few outdoor spaces, had unpleasant odors at times. Most of the staff, especially in the restaurants and bars, were friendly and attentive. My experience with the reception team was just acceptable, it did not stand out compared to the rest of the service. One aspect to consider is the location, as the hotel is nearly two hours from Antalya Airport, which made the journey feel quite long. Overall, I had a good stay. However, given the price, I was expecting a more exceptional experience. While the resort is nice, I did not find enough unique features to clearly distinguish it from other quality resorts.

+ All good

− Rooms can be more comfortable