Royal Azur Thalassa

+ Les personnels etaient très accuillants et gentil. La sweet est propre et confortable. Le thalasso est très bien.

− Pas trop de choix de nourriture.

Alla larga!

+ Le piscine e la spiaggia

− Tutto il resto. Personale svogliato. Mobilio datato. Praticamente si è obbligati a consumare i pasti solo a buffet. Gli altri ristoranti all'interno della struttura sono off-limits anche pagando! Hotel non in linea con 5 stelle

delicious dinner and breakfast, nice professional staff, quiet room

+ delicious dinner and breakfast, there is all kinds of traditional Tunisian deserts in breakfast. We liked the traditional Tunisian dishes in dinner. very professional and kind staff, smooth check in and check out, quiet room, safe parking lots

− None

+ Everything

− N/A

Beautiful romantic place.

+ The location is excellent. The food was great. The spa was very good. The sea water swimming pool was amazing.

− The jacuzzi did not work properly.

Nicely situated for a lovely 30 minute walk to the Medina, souks and Kasbah and some lovely beachfront bars and restaura

+ Our room was beautiful, with a view over the pool. It was always beautifully clean and extremely comfortable. The prices at the bar were very reasonable and the bar staff polite and attentive

− There were tea and coffee making facilities in the room, but no milk (they gave us a carton when we asked). The tea and coffee were never topped up and I eventually bought my own teabags. In the restaurant at breakfast, they had cereals, yoghourt and porridge but every time you had to ask for a spoon as none were out. The porridge was just oats swimming in milk. On one of the days, there was no normal tea, on another the milk was obviously off as it curdled. The pool towels were more like tablecloths. Prior to our stay, we had contacted the property both via Booking.com and via a direct email to move the dates of our stay as our flights had changed. They never acknowledged the direct email, but on Booking.com on 08/10 we were messaged asking if we were checking in on that day which we were (previous check in was 07/10). However, when we eventually got to the hotel, the dates had not been changed, but it seemed to be resolved. On 19/10, our original checkout day, we were approached by a member of staff telling us that we were supposed to be checking out that day. He was quite aggressive even when we showed him all the messages. Our stay was for 12 nights and we paid for 12 nights. He tried to make us pay for an additional night to stay and told us that we should have contacted the hotel directly to amend the stay. I produced the direct email with evidence that it had been ignored. At that point he took a photo of the email and went away. About 45 minutes later, we were approached by what seemed to be a more senior member of staff, who apologised for the confusion. She was very nice and polite, told us that we could stay in the same room at no extra charge. She told us that although reservations had updated the dates of our stay, it had not been communicated. We were obviously relieved by this, but it rather soured our experience and lost us a couple of hours when we could have been doing other things on our last full day.

Excellent

+ Location, amenities, direct on beach, room

− Could hardly say the beach/pool towels were ‘towels’. Too thin & need to be upgraded