Golden Palace Hotel

+ Старый отель, с муравьями и плесенью

+ Расположение отеля

− Отель никак не соответствует заявленным 5 звёздам.реально на 3 звезды

Unsafe, broken bathroom, ignorance from reception to help, just saying we don’t have this staff to help now. For everyth

+ Location

− experienced several serious problems during this stay, including hygiene, basic room conditions, and, most importantly, a major safety issue. I am attaching photos and other evidence. The room was extremely cold. The temperature in the room felt unbearable, almost like Antarctica. I contacted reception and asked for help, but I was told that they could not make the room warmer because it was summer. Instead, I was offered a blanket. This meant that I was expected to walk around the room and even eat while wrapped in a blanket. I was freezing throughout the entire night. Basic amenities were missing or defective. There was no hand-washing soap/liquid in the bathroom, and there was no shampoo provided. The living room light was also broken. The bathroom was not functioning properly. There was a problem with the water, and I could not properly take a shower. This is completely unacceptable for a hotel room that was paid for. The most serious issue was my personal safety. Someone was allowed to enter my room without the reception properly checking who the person was or which room they were going to. I was extremely frightened. I did not feel safe enough to sleep alone and had to call a friend to come and stay with me. When I reported this to reception, I was told that I would be safe and that the person would not come back and that they would “look into it.” However, I was still extremely frightened and unable to sleep while the hotel staff/security appeared to be sleeping in the lobby. I would like to ask: Is this considered an acceptable safety procedure for a hotel? A hotel should have strict procedures regarding who is allowed to enter guests’ rooms, and guests should be able to feel safe inside their own room. What concerns me even more is that the hotel had already charged me at check-in, but the following morning I received a message asking whether I was actually staying at the hotel.